Get help fast — in one email.
We answer within 2 business days on Starter and Pro, and within 1 business day on Team. Usually a lot sooner. Here is how to get a specific answer on the first reply.
Most issues are one of five things.
Your bundle ships with a docs/troubleshooting.md file that covers the five most common first-run failures — expired OAuth token, wrong AI key, workflow not active, classifier prompt too strict, rate-limit hit. You'll usually get to a fix faster there than by waiting on us.
If you've read troubleshooting and the issue persists, the next step is email. Include the details in the box on the right — that's what lets us reply with a fix in one round trip instead of three.
When you email, please include
- Which SKU you purchased (Starter / Pro / Team)
- Platform combo (Gmail+Sheets, Gmail+Airtable, Outlook+Sheets, Outlook+Airtable)
- Your n8n version
- A screenshot of the failing node's last execution
- Any recent changes you made to the workflow or prompts
With this info, we can almost always reply with a specific fix.
What we help with — and what we don't.
We help with
- Getting the core workflows plus reply-state sync imported and running
- Credential / OAuth issues specific to the kit
- Prompt tuning when a reply feels off
- Node-level errors surfaced in n8n
- Upgrading tiers and refund handling
We don't help with
- General n8n usage — n8n's own docs at
docs.n8n.ioare excellent - OpenAI / Anthropic API billing — that's directly between you and the provider
- Custom integrations with non-supported CRMs — that would be a separate engagement
- Running your workflows on your behalf — this is a self-install kit
14-day refund window, no gotchas.
Email support with "refund" in the subject line. If we can't resolve your issue together in a couple of back-and-forths, you get your money back. No arguments. The full terms are on the Terms & License page.
Feature requests & feedback
We read every piece of product feedback. If you have an idea for a niche kit (roofing, pressure washing, pool service) or a feature request (pre-built Jobber adapter, SMS follow-up drafts via Twilio, multi-language support), send it our way with subject line Feedback:. It directly informs the roadmap.
Not a buyer yet?
If you are considering a purchase and have pre-sales questions, email support — we answer those on the same SLA.