Talk to us — by email, first.
Support, product questions, press, partnerships, sales — it all starts with a single inbox. Subject-line your email and we route it fast.
[email protected]
We answer within 2 business days. Team tier customers within 1 business day.
Use a subject-line prefix
This gets your email to the right inbox faster. Without a prefix, everything goes to the shared support queue and gets triaged in order of arrival.
- Support: — "something isn't working" or "how do I set up X"
- Sales: — "I want to buy Team and need an invoice" or "can I get an NDA"
- Partner: — "we run a landscaper community and want a discount code" or "we'd like to co-market"
- Press: — writing about workflow kits for small businesses or the n8n ecosystem
- Feedback: — feature requests, niche kits, what you wish was in the box
No call-booking app — by design.
Tetrad Systems is a small team. Calls eat a lot of our day, and most product questions get better answers over email because we can dig into code, screenshots, and JSON faster than we can on Zoom.
Team tier customers get a 30-minute install-assist call as part of purchase — that's where calls make sense.
For everyone else, start with email. If a call is the right shape for the conversation, we'll say so and book one.
What to expect after you hit send.
Starter
Response within 2 business days. Support window runs for 14 days from purchase.
Pro
Response within 2 business days. Support window runs for 30 days from purchase.
Team
Response within 1 business day. Support window runs for 30 days. Plus a 30-minute install-assist call.
Business days are Monday–Friday, excluding US holidays. Pre-sales questions get the same SLA as paying customers — we don't slow-walk buyers.