13 questions in 4 groups.
Straight answers before you buy anything.
What Tetrad installs, who approves what goes out, what it works with, and who should start now.
What it is
Is Tetrad only for landscaping companies?
No. Landscaping and roofing are where we started, but it fits other owner-led service businesses where a missed inquiry costs real money, and offices that answer the same questions every week.
What does Tetrad actually install?
Lead recovery, a private office knowledge base, and an owner view of what’s waiting: queues, routing, approval steps, exception reports and written runbooks, set up inside the email, forms and sheets you already use.
Is this AI consulting?
No. We start with the one problem that costs you the most and install a working system around it. The goal is work you can count: leads that got answered, less for the owner to remember, clearer next steps.
Safety and control
Does Tetrad send customer messages automatically?
Not by default. Every customer-facing message is drafted and held. Your team reads it, edits it, approves it or deletes it.
Can it make up pricing or availability?
No. It’s set up not to state prices, availability, legal claims, insurance promises or commitments on its own. Anything sensitive goes to a person.
Does the office knowledge base cite its sources?
Yes. It only answers from documents you’ve approved, and it names the document. When the source is missing or unclear, it hands the question to a person.
What if a draft or answer is wrong?
Edit it, delete it, or pass it to someone. Misses get noted and used to tune the system during monthly monitoring.
Tools
What tools can Tetrad work with?
Depending on access and scope: Gmail, Outlook, website forms, Meta lead ads, spreadsheets, Airtable, CRM notifications, document folders, and field-service tools where practical.
Does Tetrad replace my CRM or field-service platform?
No. It works around and between the tools you have, handling intake, follow-up, routing, internal answers and the owner view. Estimating, scheduling, billing and field-service software stay as they are.
Do we need to change how the crew works?
Usually not. The first system is built around the owner, the office, the estimator or whoever runs operations. Crews shouldn’t have to learn a new platform.
Fit
Who is the best fit right now?
Owner-led local service businesses with expensive leads, requests arriving in several places, the same office questions every week, follow-up that goes stale, or an owner who’s the only one who remembers. Roofing, landscaping, hardscaping and local offices are good places to start.
Who is not a fit?
Teams that want messages sent with nobody checking them, regulated advice, a system making commitments on their behalf, or automation before anyone owns the inbox.
Where should I start?
Run the Product Check. It points you to lead recovery, an office knowledge base, the operations command center, or a “not yet” cleanup step.