Privacy

What we collect

• Contact data. Name, email, company details, and anything you send us when you book an Operations Bottleneck Audit, lead-specific audit, or contact support.
• Billing data. Payments are processed by our payment provider; we receive your name, email, and invoice details. We never see card numbers.
• Site analytics. If analytics are enabled, standard aggregate usage data (pages visited, referrer). The Product Check is scored in your browser — your answers are not transmitted or stored unless you choose to send them to us.

What we access during an installation

Installing a lead recovery system requires connecting your business inboxes and lead sources. During setup and ongoing optimization we may view lead emails and lead-log entries strictly to configure, test, and tune your system. We do not sell, share, or repurpose your customer data, and access is limited to the connected sources you approve.

What we never collect

• Your customers' payment information.
• Credentials beyond the scoped connections you approve during setup.
• Inbox content unrelated to lead handling.

Processors

• Payment provider — billing and invoicing.
• Email/automation infrastructure — runs the workflows connected to your accounts.
• AI provider — processes the specific lead message being classified or drafted. For DIY Kit users, this runs on your own accounts and credentials; Tetrad Systems is not in the loop.

Retention and deletion

We keep project records for as long as you are a customer plus normal accounting retention. Ask us to delete your data at any time: [email protected]. Data inside your inboxes, lead logs, and CRM is yours and stays in your accounts.

Contact

Privacy questions: [email protected].